Last updated: August 5, 2026
Everything we sell is digital and delivered instantly. That shapes this policy — please read it before buying.
When we refund
We will issue a full refund if:
- The file is corrupt, broken, or will not open and we cannot supply a working replacement.
- The product is materially different from its description — missing files, missing formats, or missing features that the product page advertised.
- You were charged more than once for the same product, or charged in error.
- The product was purchased fraudulently using your payment method without your authorisation.
When we cannot refund
- You changed your mind after downloading, or bought the wrong item by mistake.
- The product works as described but does not suit your project, art style or engine version.
- You lack the skills or software to use the product. Requirements are listed on every product page — please check them first.
- You are asking after a significant period of use, or have already incorporated the asset into a released game.
EU / UK buyers: your withdrawal right
Consumers in the EU and UK normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right is lost once download begins — and at checkout you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal at that point. If you have not downloaded the file, you keep the full 14-day right and we will refund you on request, no reason needed.
How to request a refund
Email [email protected] within 14 days of purchase with your order number and a short description of the problem. Screenshots or an error message help us fix things faster. We aim to respond within 2 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.
Marketplace purchases
Products sold by independent Sellers are covered by this same policy. We handle the refund and settle it with the Seller — you do not need to contact them yourself.
Chargebacks
Please contact us before opening a chargeback. We would much rather fix the problem directly, and it is faster for you. Accounts with fraudulent chargebacks may be suspended.